Privacy Policy

At Dubchat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our real-time translation application.

1. Information We Collect

1.1 Voice Data

To provide our voice cloning and real-time translation services, we collect and process voice recordings. This includes:

• Voice samples for creating your personalized voice model
• Real-time audio input during conversations
• Voice patterns, intonation, and emotional cues for accurate translation

1.2 Account Information

When you create an account, we may collect:

• Email address
• Username
• Profile information you choose to provide
• Language preferences

1.3 Usage Data

We collect information about how you use our app, including:

• Translation history and language pairs used
• App features accessed and interaction patterns
• Device information (type, operating system, unique device identifiers)
• Error logs and performance data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide real-time translation and voice cloning features
• Voice Model Creation: To generate and maintain your personalized voice model
• Service Improvement: To enhance translation accuracy and app performance
• Technical Support: To troubleshoot issues and provide customer support
• Communication: To send service updates, security alerts, and support messages
• Analytics: To understand usage patterns and improve user experience

3. Voice Data and AI Processing

Your voice data is crucial to our service. Here's how we handle it:

• Processing: Voice data is processed using our advanced AI algorithms to create natural-sounding translations
• Storage: Voice models are stored securely and encrypted
• Retention: Voice recordings used for real-time translation are processed and then deleted immediately after use
• Voice Models: Your personalized voice model is retained as long as you maintain an active account
• No Sharing: We do not share your voice data with third parties for their own purposes

4. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for voice data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication protocols
• Compliance with data protection regulations

5. Data Sharing and Third Parties

We may share limited data with trusted third parties only in the following circumstances:

• Service Providers: Cloud hosting and analytics services that help us operate the app
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information or voice data to third parties.

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request access to your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and associated data, including voice models
• Export: Request a copy of your data in a portable format
• Opt-out: Disable certain data collection features (may limit functionality)
• Withdrawal: Withdraw consent for data processing at any time

7. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active
• Voice Models: Retained until you delete your account or request removal
• Real-time Audio: Processed and deleted immediately after translation
• Usage Data: Retained for up to 2 years for analytics purposes

When you delete your account, we permanently delete your voice models and personal data within 30 days.

8. Children's Privacy

Dubchat is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or via email. Your continued use of Dubchat after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: privacy@dubchat.com
• Support: support@dubchat.com

12. Additional Rights for EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under GDPR, including:

• Right to lodge a complaint with a supervisory authority
• Right to restrict processing of your data
• Right to data portability
• Right to object to automated decision-making

13. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.